01 / SUPPORT ROUTES
Choose the issue type
The production support experience will collect only the information needed for the selected route and will show its expected owner and response target.
Access, subscription, connector, scan-job, export, and cancellation questions.
Challenge evidence, interpretation, source freshness, report wording, or the treatment of uncertainty.
Potential vulnerability, unauthorized access, credential exposure, or suspicious activity. Never include live secrets in the first message.
Access, correction, deletion, export, objection, or questions about collection and retention.
Application status, information request, evidence selection, or provider-policy question without representing RUO Clear as the provider.
02 / SUPPORT BOUNDARY
Product support does not make legal or underwriting decisions
Support may explain what RUO Clear observed, which source informed a finding, and how the product state works. It cannot determine legality, approve a merchant, change provider terms, or promise an outcome.